Last updated: July 11, 2023
Thank you for shopping at GemWaterEssentials.com, operated by Gem Water Essentials (“we,” “our,” or “us”). We strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.
- Eligibility for Returns and Refunds
1.1 General Returns: You may request a return for a product purchased from GemWaterEssentials.com within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging.
1.2 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery with supporting evidence (e.g., photos) to initiate a return or exchange.
1.3 Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to products that have been used, customized, or opened (such as crystals or accessories).
- Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team at the contact information provided below. Please include your order number, the reason for the return, and any supporting evidence or information.
2.2 Return Authorization: Once your return request is received and approved, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions for the return process.
2.3 Shipping the Product: You are responsible for shipping the product back to us in its original packaging, along with the RMA number clearly marked on the package. We recommend using a trackable shipping service to ensure the safe return of the product. Please note that you will be responsible for any shipping costs associated with the return unless the return is due to our error.
- Refunds
3.1 Refund Eligibility: Upon receipt and inspection of the returned product, we will notify you of the status of your refund. We reserve the right to deny refunds if the product does not meet our return policy criteria.
3.2 Refund Process: If your return is approved, we will initiate a refund to your original payment method. Please allow for up to 7 business days for the refund to be processed and reflected in your account. Refunds will be issued for the purchase price of the returned product, excluding any shipping or handling fees.
- Customer Support
If you have any questions or need assistance regarding returns or refunds, please contact our customer support team at:
Email: valflores85@gmail.com Address: 531 N. 61st St., Wauwatosa, WI 53213
Our team is available to address your concerns and provide further guidance on the returns and refunds process.
Please note that this Refunds and Returns Policy is subject to change without prior notice. Any modifications will be effective immediately upon posting on our website.
By making a purchase on GemWaterEssentials.com, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.
Please retain a copy of this policy for your reference.